Cruise operations management : Hospitality perspectives /
Gibson, Philip, 1955-
Cruise operations management : Hospitality perspectives / Philip Gibson. - 2nd ed. - London ; New York : Routledge, c2012. - ix, 312 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Contemporary cruise operations -- Selling cruises and cruise products -- Maritime issues and legislation -- Cruise geography -- Planning the itinerary -- Working onboard -- Customer services -- Managing food and drink operations -- Managing facilities -- Health, safety and security -- Training and learning onboard -- Managing integrated operations -- Cruise management resources.
9780415699402 9780415699532 (pbk : alk. paper)
Ocean travel--Management
Cruise lines--Management.
Giao thông vận tải Vận tải hàng hải
G550 / .G53 2012
387.5/42068 / GIB 2012
Cruise operations management : Hospitality perspectives / Philip Gibson. - 2nd ed. - London ; New York : Routledge, c2012. - ix, 312 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Contemporary cruise operations -- Selling cruises and cruise products -- Maritime issues and legislation -- Cruise geography -- Planning the itinerary -- Working onboard -- Customer services -- Managing food and drink operations -- Managing facilities -- Health, safety and security -- Training and learning onboard -- Managing integrated operations -- Cruise management resources.
9780415699402 9780415699532 (pbk : alk. paper)
Ocean travel--Management
Cruise lines--Management.
Giao thông vận tải Vận tải hàng hải
G550 / .G53 2012
387.5/42068 / GIB 2012
