Six Sigma for transactions and service /

Six Sigma for transactions and service / Parveen S. Goel ... [et al.]. - New York : McGraw-Hill, c2005. - xviii, 555 p. : ill. ; 24 cm. - Six sigma operational methods series. .

Series statement from jacket.

Includes bibliographical references (p. 523-532) and index.

0071443304 (alk. paper)

2004-058796


Process control.
Six sigma (Quality control standard)
Tiêu chuẩn quản lý chất lượng
Quản lý kinh doanh
Dịch vụ
Business Administration

TS156.8 / .T73 2005

658.4/013 / SIX 2005