Crucial conversations : tools for talking when stakes are high /
Crucial conversations : tools for talking when stakes are high /
Kerry Patterson ... [et al.].
- 2nd ed.
- New York : McGraw-Hill, c2012.
- xviii, 244 p. ; 24 cm.
Includes bibliographical references (p. 31) and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
9780071775304 (hbk. : alk. paper) 0071775307 (hbk. : alk. paper) 9780071771320 (pbk. : alk. paper) 0071771328 (pbk. : alk. paper) 9780071772204 (e-ISBN)
2011-026451
Interpersonal communication.
Interpersonal relations.
Giao tiếp liên cá nhân
Quan hệ giữa các cá nhân
Psychology
BF637.C45 / C78 2012
153.6 / CRU 2012
Includes bibliographical references (p. 31) and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
9780071775304 (hbk. : alk. paper) 0071775307 (hbk. : alk. paper) 9780071771320 (pbk. : alk. paper) 0071771328 (pbk. : alk. paper) 9780071772204 (e-ISBN)
2011-026451
Interpersonal communication.
Interpersonal relations.
Giao tiếp liên cá nhân
Quan hệ giữa các cá nhân
Psychology
BF637.C45 / C78 2012
153.6 / CRU 2012
