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Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols.

By: Contributor(s): Material type: TextTextLanguage: English Publication details: New York : McGraw-Hill, c2007.Description: xiv, 248 p. : ill. ; 24 cmISBN:
  • 0071470379 (alk. paper)
  • 9780071470377 (alk. paper)
Subject(s): DDC classification:
  • 332.1068/4 HAY 2007 22
LOC classification:
  • HG173 .H39 2007
Online resources:
Contents:
Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Sách, chuyên khảo, tuyển tập Phòng DVTT Tổng hợp Kho tham khảo 332.1068/4 HAY 2007 (Browse shelf(Opens below)) 1 Available 00041000958

Includes bibliographical references (p. 241-242) and index.

Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.

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