Agility in health care :  strategies for mastering turbulent markets / 
Ed.: Steven L. Goldman, Carol B. Graham 
 - 1st ed. 
 - San Francisco, Calif. :  Jossey-Bass,  c1999. 
 - xxviii, 228 p. :  ill. ;  24 cm. 
 - The Jossey-Bass health series .
<br/><br/>Includes bibliographical references (p. 217-220) and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Competition.<br/>Customer services.<br/>Health maintenance organizations--Miscellanea.<br/>Organizational change
<br/><br/><label>Subjects--Index Terms: </label>Chăm sóc sức khoẻ Xã hội học 
<br/><br/><label>Dewey Class. No.: </label>362.1/04258   / AGI 1999