TY  - BOOK
AU  - Thompson,Harvey
TI  - The customer-centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first 
SN  - 0071352104
AV  - HF5415.5 .T484 2000
U1  - 658.81 14
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - International Business Machines Corporation
KW  - Customer services
KW  - Customer relations
KW  - Success in business
KW  - Business Administration
KW  - Quản trị doanh nghiệp
KW  - Quản lý bán hàng
KW  - Quan hệ khách hàng
KW  - Nghệ thuật kinh doanh
KW  - Khách hàng
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/mh023/99023967.html
UR  - http://www.loc.gov/catdir/bios/mh041/99023967.html
UR  - http://www.loc.gov/catdir/description/mh023/99023967.html
ER  -