Baldrige : What it is, how it's won, how to use it to improve quality in your company /
Christopher W.L. Hart, Christopher E. Bogan
- New York : McGraw-Hill, c1992
- xxii, 276 p. : ill. ; 24 cm.
Includes bibliographical references (p. 273-277) and index
0070269122 : 24.95
Total quality management--United States. Malcolm Baldrige National Quality Award Quản lý sản xuất Quản lý công nghiệp Quản lý chất lượng Business Administration