The managed heart : commercialization of human feeling /
Arlie Russell Hochschild.
- Berkeley : University of California Press, c1983.
- xii, 307 p. ; 22 cm.
Includes index.
Bibliography: 267-295.
0520048008
83-001399
Emotions--Economic aspects. Work--Psychological aspects. Employee motivation. Cảm xúc Tâm trạng Tâm lý học Psychology