Hochschild, Arlie Russell, 1940-

The managed heart : commercialization of human feeling / Arlie Russell Hochschild. - Berkeley : University of California Press, c1983. - xii, 307 p. ; 22 cm.

Includes index.

Bibliography: 267-295.

0520048008

83-001399


Emotions--Economic aspects.
Work--Psychological aspects.
Employee motivation.
Cảm xúc
Tâm trạng
Tâm lý học
Psychology

BF531 / .H62 1983

152.4 / HOC 1983