Futrell, Charles. Fundamentals of selling : customers for life through service / Charles M. Futrell. - 10th ed. - Boston, Mass. : McGraw-Hill/Irwin, c2008. - xxxv, 651 p. : ill. (some col.) ; 26 cm. Includes index. ISBN: 9780073404691 (alk. paper) 0073404691 (alk. paper) LCCN: 2006-030126 Subjects--Topical Terms: Selling.Bán hàngKhách hàngBusiness Administration LC Class. No.: HF5438.25 / .F87 2008 Dewey Class. No.: 658.85 / FUT 2008