TY  - BOOK
AU  - Kotter,John P.
AU  - Cohen,Dan S.
TI  - The heart of change: real-life stories of how people change their organizations 
SN  - 9781422187333
U1  - 658.406 23
PY  - 2002///
CY  - Boston
PB  - Harvard Business School Press
KW  - Reengineering (Management)
KW  - Organizational Innovation
KW  - Đổi mới tổ chức
KW  - Tái cấu trúc (Quản lý)
ER  -