Thomsett, Michael C. <br/><br/>
Getting started in six sigma / 
Subtitle on cover:  Comprehensive coverage, a practical working guide  Six sigma 
Michael C. Thomsett. 
 - Hoboken, N.J. :  Wiley,  c2005. 
 - vi, 213 p. :  ill. ;  24 cm. 
 - Getting started in. .
<br/><br/>Includes bibliographical references (p. 209-210) and index. 
<br/><br/>The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules. 
<br/><br/><label>ISBN: </label>0471668117 (pbk.) 
<br/><br/><label>LCCN: </label>2004-013486 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Six sigma (Quality control standard)<br/>Total quality management.
<br/><br/><label>Subjects--Index Terms: </label>Kiểm tra chất lượng Quản lý chất lượng Tiêu chuẩn chất lượng 
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T524 2005 
<br/><br/><label>Dewey Class. No.: </label>658.4/013  / THO 2005