TY  - BOOK
AU  - Thomsett,Michael C.
TI  - Getting started in six sigma
SN  - 0471668117 (pbk.)
AV  - HD62.15 .T524 2005
U1  - 658.4/013 22
PY  - 2005///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Six sigma (Quality control standard)
KW  - Total quality management
KW  - Kiểm tra chất lượng
KW  - Quản lý chất lượng
KW  - Tiêu chuẩn chất lượng
N1  - Includes bibliographical references (p. 209-210) and index; The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules
UR  - http://www.loc.gov/catdir/toc/wiley041/2004013486.html
UR  - http://www.loc.gov/catdir/enhancements/fy0616/2004013486-b.html
UR  - http://www.loc.gov/catdir/description/wiley042/2004013486.html
ER  -