TY - BOOK ED - Harvard Business School Publishing Corporation. TI - Making change stick T2 - HBR case studies series SN - 9781422114704 (pbk. : alk. paper) AV - HD31 .H34957 2008 U1 - 658.4/06 22 PY - 2008/// CY - Boston, Mass. PB - Harvard Business Press KW - Industrial management KW - Case studies KW - Quản lý điều hành KW - Quản lý công nghiệp KW - Business Administration N1 - Introduction / Julia Kirby -- The best-laid incentive plans / Steven Kerr -- Welcome aboard (but don't change a thing) / Eric Mcnulty -- Too old to learn? / Diane L. Coutu -- The cost center that paid its way / Julia Kirby -- Can this merger be saved? / Sarah Cliffe -- What's he waiting for? / Robert Galford -- About the contributors ER -