Gwartney, Patricia A. <br/><br/>
The telephone interviewer's handbook :  how to conduct standardized conversations / 
by Patricia A. Gwartney. 
 - San Francisco, CA :  Jossey-Bass, a Wiley Imprint,  c2007. 
 - xix, 315 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780787986384 (pbk.) 0787986380 (pbk.) 
<br/><br/><label>LCCN: </label>2006-035832 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone surveys.<br/>Market surveys.<br/>Interviewing.<br/>Quản lý nhân sự<br/>Khảo sát thị trường<br/>Business Administration
<br/><br/><label>LC Class. No.: </label>HF5415.3  / .G88 2007 
<br/><br/><label>Dewey Class. No.: </label>658.3/1124  / GWA 2007