TY  - BOOK
AU  - Gibson,Philip
TI  - Cruise operations management: Hospitality perspectives 
SN  - 9780415699402
AV  - G550 .G53 2012
U1  - 387.5/42068   23
PY  - 2012///
CY  - London, New York
PB  - Routledge
KW  - Ocean travel
KW  - Management
KW  - Cruise lines
KW  - Giao thông vận tải
KW  - Vận tải hàng hải
N1  - Includes bibliographical references and index; Contemporary cruise operations -- Selling cruises and cruise products -- Maritime issues and legislation -- Cruise geography -- Planning the itinerary -- Working onboard -- Customer services -- Managing food and drink operations -- Managing facilities -- Health, safety and security -- Training and learning onboard -- Managing integrated operations -- Cruise management resources
ER  -