TY  - BOOK
AU  - Katsh,M.Ethan
AU  - Rifkin,Janet
TI  - Online dispute resolution: resolving conflicts in cyberspace 
SN  - 0787956767
AV  - K2390 .K38 2001
U1  - 347/.09/0285 21
PY  - 2001///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Dispute resolution (Law)
KW  - Automation
KW  - Internet
KW  - Mediation
KW  - Ombudsman
KW  - Tranh chấp
KW  - Tòa án
KW  - Tố tụng
N1  - Includes bibliographical references (p. 211-215) and index
UR  - http://www.loc.gov/catdir/bios/wiley043/2001029474.html
UR  - http://www.loc.gov/catdir/description/wiley035/2001029474.html
UR  - http://www.loc.gov/catdir/toc/onix07/2001029474.html
ER  -