Six Sigma for transactions and service / 
Parveen S. Goel ... [et al.]. 
 - New York :  McGraw-Hill,  c2005. 
 - xviii, 555 p. :  ill. ;  24 cm. 
 - Six sigma operational methods series. .
<br/><br/> Series statement from jacket. 
<br/><br/>Includes bibliographical references (p. 523-532) and index. 
<br/><br/><label>ISBN: </label>0071443304 (alk. paper) 
<br/><br/><label>LCCN: </label>2004-058796 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control.<br/>Six sigma (Quality control standard)<br/>Tiêu chuẩn quản lý chất lượng<br/>Quản lý kinh doanh<br/>Dịch vụ<br/>Business Administration
<br/><br/><label>LC Class. No.: </label>TS156.8  / .T73 2005 
<br/><br/><label>Dewey Class. No.: </label>658.4/013  / SIX 2005