TY  - BOOK
AU  - Patterson,Kerry
TI  - Crucial conversations: tools for talking when stakes are high 
SN  - 9780071775304 (hbk. : alk. paper)
AV  - BF637.C45 C78 2012
U1  - 153.6 23
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Giao tiếp liên cá nhân
KW  - Quan hệ giữa các cá nhân
KW  - Psychology
N1  - Includes bibliographical references (p. 31) and index; What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning
ER  -