TY  - BOOK
AU  - Weeks,Holly
TI  - Failure to communicate: how conversations go wrong and what you can do to right them 
SN  - 9781422137499
U1  - 650.13 23
PY  - 2010///
CY  - Boston, Mass., London
PB  - Harvard Business, McGraw-Hill [distributor]
KW  - Business communication
KW  - Interpersonal communication
KW  - Oral communication
KW  - Giao tiếp kinh doanh
KW  - Giao tiếp giữa cá nhân
KW  - Giao tiếp bằng lời nói
ER  -