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		No cover image available Xây dựng mô hình đánh giá chất lượng dịch vụ trong các doanh nghiệp Việt Nam : Đề tài NCKH.QGTĐ.12.23 / Phan Chí Anh by Phan, Chí Anh Material type: Text; Format: print ; Literary form: Not fiction Language: Vietnamese Publication details: Hà Nội : Trường Đại học Kinh tế , 2015 Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8 PH-A 2015. Place hold Log in to add tags Add to cart (remove)
		Professional services marketing : how the best firms build premier brands, thriving lead generation engines, and cultures of business development success / Mike Schultz, John Doerr, and Lee W. Frederiksen, PhD. by Schultz, Mike, 1974- Doerr, John E Frederiksen, Lee W Edition: Second edition. Material type: Text; Literary form: Not fiction Language: English Publication details: Hoboken, New Jersey : John Wiley & Sons, INC., [2013] Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 SCH 2013. Phòng DVTT Tổng hợp (2)Call number: 658.8 SCH 2013, ... Place hold Log in to add tags Add to cart (remove)
		No cover image available Information technology in the service society : a twenty-first century lever / Committee to Study the Impact of Information Technology on the Performance of Service Activities ; Computer Science and Telecommunications Board ; Commission on Physical Sciences, Mathematics, and Applications, National Research Council. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Washington, D.C. : National Academy Press, 1994 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 330 INF 1994. Place hold Log in to add tags Add to cart (remove)
		Services marketing self-portraits : introspections, reflections, and glimpses from the experts / Raymond P. Fisk, Stephen J. Grove, and Joby John, editors. by Fisk, Raymond P Grove, Stephen J. (Stephen John), 1950- John, Joby, 1957- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: Chicago, Ill. : American Marketing Association, c2000 Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8 SER 2000. Place hold Log in to add tags Add to cart (remove)
		Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Series: The McGraw-Hill/Irwin series operations and decision sciences Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : McGraw-Hill, c2011 Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658 FIT 2011. Place hold Log in to add tags Add to cart (remove)
		Professional services : text and cases / Thomas DeLong, Ashish Nanda by DeLong, Thomas Nanda, Ashish Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2003 Online resources: Table of contents Publisher description Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658 DEL 2003. Place hold Log in to add tags Add to cart (remove)
		No cover image available The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. by Sasser, W.E Hart, C.W Heskett, J.L Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: N.Y : MacMilan, 1991 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658 SAS 1991. Place hold Log in to add tags Add to cart (remove)
		Information technology in the service society : a twenty-first century lever / Committee to Study the Impact of Information Technology on the Performance of Service Activities ; Computer Science and Telecommunications Board ; Commission on Physical Sciences, Mathematics, and Applications, National Research Council. by National Research Council (U.S.). Commission on Physical Sciences, Mathematics, and Applications National Research Council (U.S.). Committee to Study the Impact of Information Technology on the Performance of Service Activities National Research Council (U.S.). Computer Science and Telecommunications Board Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Washington, D.C. : National Academy Press, 1994 Availability: Not available: Phòng DVTT KHTN & XHNV: In transit (1). Place hold Log in to add tags Add to cart (remove)
		Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. by Frei, Frances Morriss, Anne Material type: Text; Literary form: Not fiction Language: English Publication details: Boston, Mass. : Harvard Business Review Press, c2012 Availability: Items available for loan: Phòng DVTT HT2 (1)Call number: 658.8 FRE 2012. Phòng DVTT Ngoại ngữ (1)Call number: 658.8 FRE 2012. Phòng DVTT Tổng hợp (1)Call number: 658.8 FRE 2012. Place hold Log in to add tags Add to cart (remove)
		Managing services : using technology to create value / Mark M. Davis, Janelle Heineke. by Davis, Mark M, 1944- Heineke, Janelle N Series: The McGraw-Hill/Irwin series, Operations and decision sciences Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: Boston : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658 DAV 2003, ... Place hold Log in to add tags Add to cart (remove)
		The virtual corporation : structuring and revitalizing the corporation for the 21st century / William H. Davidow, Michael S. Malone. by Davidow, William H Malone, Michael S. (Michael Shawn), 1954- Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : HarperCollinsPublishers, c1992 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.5 DAV 1992. Place hold Log in to add tags Add to cart (remove)
		Design for six sigma for service / Kai Yang. by Yang, Kai Series: Six sigma operational methods series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: New York : McGraw-Hill, c2005 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.4/013 YAN 2005. Place hold Log in to add tags Add to cart (remove)