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The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! / Duane E. Knapp. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York : McGraw-Hill, c2008
Other title:
  • Brand promise
Online resources:
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/27 KNA 2008.

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Herzlich willkommen : Deutsch für Fortgeschrittene in Hotel, Restaurant und Tourismus / Ulrike Cohen, Karl Heinz Osterloh by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Ger
Publication details: Berlin : Langenscheidt KG, 1987
Availability: Items available for loan: Phòng DVTT Ngoại ngữ (1)Call number: 438.3 COH 1987.

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Consumer behavior and marketing strategy / J. Paul Peter, Jerry C. Olson by Series: Irwin/McGraw-Hill series in marketing
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Preschool;
Language: English
Publication details: Boston : Irwin/McGraw-Hill, c1999
Online resources:
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 PET 1999. Phòng DVTT Tổng hợp (1)Call number: 658.8 PET 1999.

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Một tỉ khách hàng : những bài học từ tuyến đầu trong công cuộc kinh doanh tại Trung Quốc / James McGregor by
Material type: Text Text; Literary form: Not fiction
Language: Vietnamese
Publication details: Đà Nẵng : Nxb. Đà nẵng, 2006
Availability: Items available for loan: Phòng DVTT Tổng hợp (3)Call number: 658.8 MCG 2006, ...

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Cẩm nang nghiệp vụ khách sạn du lịch nhà hàng / Sưu tầm và biên dịch: Lê Công Thìn by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : ĐHQGHN, 2010
Online resources:
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 338.4 CAM 2010.

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Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. by
Edition: First edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: San Francisco, CA : Jossey-Bass, a Wiley brand [2015]
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.812 PRI 2015.

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Khám phá ngành kinh doanh dịch vụ: phương pháp xây dựng những công ty dịch vụ tuyệt hảo nhất thế giới = Discovering the soul of service / Leonard L. Berry ; Ánh Nguyệt dịch by
Material type: Text Text; Literary form: Not fiction
Language: Vietnamese
Publication details: Hà Nội : Công thương, 2022
Availability: Items available for loan: Phòng DVTT HT2 (1)Call number: 658.812 BER 2022.

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Đường vào nghề khách sạn / Hồng Vân by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: Tp. HCM. : Nxb. Trẻ, 2005
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (3)Call number: 338.4 HO-V 2007, ... Phòng DVTT Mễ Trì (1)Call number: 338.4 HO-V 2007.

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Tổng kết cuộc kháng chiến chống thực dân Pháp : thắng lợi và bài học
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : CTQG, 2014
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 959.7041 TON 2014. Phòng DVTT Mễ Trì (1)Call number: 959.7041 TON 2014.

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Giáo trình Quản trị kinh doanh khách sạn / Đồng chủ biên: Nguyễn Văn Mạnh, Hoàng Thị Lan Hương by
Material type: Text Text; Literary form: Not fiction
Language: Vietnamese
Publication details: Hà Nội : Kinh tế Quốc dân, 2013
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 647.94 GIA 2013.

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Let's close a deal : turn contacts into paying customers for your company, product, service or cause / Christine Clifford. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, New Jersey : Wiley [2013]
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.85 CLI 2013. Phòng DVTT Mễ Trì (1)Call number: 658.85 CLI 2013. Phòng DVTT Tổng hợp (2)Call number: 658.85 CLI 2013, ...

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Consumer and business credit management / Robert Cole, Lon Mishler by Series: The Irwin/McGraw-Hill series in marketing
Edition: 11th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Preschool;
Language: English
Publication details: Boston : Irwin/McGraw-Hill, 1998
Online resources:
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (2)Call number: 658.8 COL 1998, ... Phòng DVTT Mễ Trì (1)Call number: 658.8 COL 1998. Phòng DVTT Tổng hợp (1)Call number: 658.8 COL 1998.

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Quản trị đầu tư nhà hàng khách sạn / Nguyễn Văn Dung by
Material type: Text Text; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : GTVT, 2009
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (2)Call number: 658.4 NG-D 2009, ... Phòng DVTT Mễ Trì (1)Call number: 658.4 NG-D 2009. Phòng DVTT Ngoại ngữ (2)Call number: 658.4 NG-D 2009, ... Phòng DVTT Tổng hợp (3)Call number: 658.4 NG-D 2009, ... Not available: Phòng DVTT Ngoại ngữ : In transit (1).

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Đại Nam thực lục : trọn bộ. Tập 38, chính biên đệ lục kỷ 11 Đồng Khánh năm thứ 2,thứ 3(1887-1888) / Ngd. : Trương Văn Chinh by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : KHXH, 1978
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (3)Call number: 959.7029 ĐAI(38) 1978, ...

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Mahatma Gandhi : the last phase. Volume 1 / Pyarelal by
Material type: Text Text; Literary form: Not fiction
Language: English
Publication details: Ahmedabad : Navajivan Publishing House, 1956
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 320.092 PYA(1) 1956.

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Sử dụng phương pháp tối ưu để thu hút khách hàng : quản trị dự án / Phil Baguley by
Material type: Text Text; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : Thanh niên, 2002
Availability: Items available for loan: Phòng DVTT Tổng hợp (4)Call number: 658.404 BAG 2002, ...

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High season : English for the hotel and tourist industry / Keith Harding, Paul Henderson by
Material type: Text Text; Literary form: Not fiction
Language: English
Publication details: Oxford : Oxford University Press, 1994
Availability: Items available for loan: Phòng DVTT Ngoại ngữ (1)Call number: 428 HAR 1994.

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Using SQLWindows and Centura : techniques for building client/server solutions / Sanjiv Purba by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Preschool;
Language: English
Publication details: New York : Wiley Computer Pub., 1996
Online resources:
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 005.75 PUR 1996.

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Ленин о роли субъективного фактора в истории / Б. Чагин by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Rus
Publication details: Л. : Лениздат, 1967
Availability: Items available for loan: Phòng DVTT Ngoại ngữ (1)Call number: 308.195.

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