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Báo cáo thương niên xã hội Việt Nam 2011: Sự hài lòng về cuộc sống : Đề tài NCKH: QGĐA.11.04 / Hoàng Bá Thịnh by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : ĐHQGHN , 2012
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 301 HO-T 2012.

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Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. by
Edition: First edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: San Francisco, CA : Jossey-Bass, a Wiley brand [2015]
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.812 PRI 2015.

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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. by
Edition: Rev. and expanded ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business Press, c2011
Availability: Items available for loan: Phòng DVTT HT2 (2)Call number: 658.8/72 REI 2011, ... Phòng DVTT Tổng hợp (1)Call number: 658.8/72 REI 2011. Trung tâm Thư viện và Tri thức số (1)Call number: 658.8/72 REI 2011.

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