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Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York, N.Y. : Harper & Row, c1989
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8/12 DAV 1989.

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The virtual corporation : structuring and revitalizing the corporation for the 21st century / William H. Davidow, Michael S. Malone. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York : HarperCollinsPublishers, c1992
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.5 DAV 1992.

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