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The book of business awesome : how engaging your customers and employees can make your business thrive / Scott Stratten. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hoboken, N.J. : John Wiley & Sons, c2012
Other title:
  • Book of business unawesome : the cost of not listening, engaging, or being great at what you do
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/12 STR 2012.

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Unselling : the new customer experience / Scott Stratten, Alison Kramer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hoboken : Wiley, [2014]
Online resources:
Availability: Items available for loan: Phòng DVTT Ngoại ngữ (1)Call number: 658.8 STR 2014. Phòng DVTT Tổng hợp (1)Call number: 658.8 STR 2014.

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