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Four practical revolutions in management : systems for creating unique organizational capability / Shōji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others

By: Contributor(s): Material type: TextTextLanguage: English Publication details: Portland, Or. : Productivity Press ; Cambridge, Mass. : Center for Quality of Management, c2001Description: xxvi, 758 p. : ill. ; 24 cmISBN:
  • 9781563273889
Subject(s): DDC classification:
  • 658.4/013 SHI 2001 21
Contents:
The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a probl
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Item type Current library Call number Copy number Status Date due Barcode
Sách, chuyên khảo, tuyển tập Phòng DVTT Tổng hợp Kho tham khảo 658.4/013 SHI 2001 (Browse shelf(Opens below)) 1 Available A-D0/05653

Rev. ed. of: New American TQM, 1993.

Includes bibliographical references (p. 707-727) and index

The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a probl

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