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		Voice of the customer : capture and analysis / Kai Yang. by Yang, Kai Series: Six sigma operational methods series Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : McGraw-Hill, c2008 Online resources: Table of contents only Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.4/013 YAN 2008. Place hold Log in to add tags Add to cart (remove)
		Design for six sigma for service / Kai Yang. by Yang, Kai Series: Six sigma operational methods series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: New York : McGraw-Hill, c2005 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.4/013 YAN 2005. Place hold Log in to add tags Add to cart (remove)
		Six Sigma for transactions and service / Parveen S. Goel ... [et al.]. by Goel, Parveen S, 1967- Series: Six sigma operational methods series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: New York : McGraw-Hill, c2005 Online resources: Table of contents Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.4/013 SIX 2005. Phòng DVTT Tổng hợp (1)Call number: 658.4/013 SIX 2005. Place hold Log in to add tags Add to cart (remove)
		Six sigma financial tracking and reporting / Michael Bremer, Brian McKibben, Thomas McCarty. by Bremer, Michael, 1948- McCarty, Tom McKibben, Brian Series: Six sigma operational methods series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: New York : McGraw-Hill, c2006 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.15 BRE 2006. Place hold Log in to add tags Add to cart (remove)