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		Predicting market success : new ways to measure customer loyalty and engage consumers with your brand / Robert Passikoff. by Passikoff, Robert, 1948- Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Hoboken, N.J. : John Wiley & Sons, 2006 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.8/343 PAS 2006, ... Place hold Log in to add tags Add to cart (remove)
		Sell the brand first : how to sell your brand and create lasting customer loyalty / by Dan Stiff. by Stiff, Dan Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : McGraw-Hill, c2006 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/27 STI 2006. Place hold Log in to add tags Add to cart (remove)
		The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. by Reichheld, Frederick F Markey, Rob Reichheld, Frederick F. Ultimate question Edition: Rev. and expanded ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, c2011 Availability: Items available for loan: Phòng DVTT HT2 (2)Call number: 658.8/72 REI 2011, ... Phòng DVTT Tổng hợp (1)Call number: 658.8/72 REI 2011. Trung tâm Thư viện và Tri thức số (1)Call number: 658.8/72 REI 2011. Place hold Log in to add tags Add to cart (remove)