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		Đo lường chất lượng dịch vụ tại Việt Nam nhìn từ phía khách hàng : Sách tham khảo / Hà Nam Khánh Giao by Hà, Nam Khánh Giao Material type: Text; Literary form: Not fiction Language: Vietnamese Publication details: Hà Nội : Tài chính, 2018 Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.8 HA-G 2018, ... Place hold Log in to add tags Add to cart (remove)
		No cover image available Agile Competitors and Virtual Organizations : Strategies for Enriching the Customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss by Goldman, Steven L, 1941- Nagel, Roger N Preiss, Kenneth Material type: Text; Literary form: Not fiction Language: English Publication details: New York : Van Nostrand Reinhold , 1995 Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.812 GOL 1995, ... Place hold Log in to add tags Add to cart (remove)
		Gravitational marketing : the science of attracting customers / Jimmy Vee, Travis Miller, Joel Bauer ; assisted by Jennifer Miller. by Vee, Jimmy, 1975- Miller, Travis, 1977- Bauer, Joel, 1960- Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New Jersey : John Wiley & Sons, INC, 2008 Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/2 VEE 2008. Place hold Log in to add tags Add to cart (remove)
		No cover image available The Dynamics of Service : reflections on the Changing Nature of Customer / Barbara A. Gutek by Gutek, Barbara A Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: San Francisco : Jossey-Bass Pub., 1995 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 GUT 1995. Phòng DVTT Mễ Trì (1)Call number: 658.8 GUT 1995. Phòng DVTT Tổng hợp (2)Call number: 658.8 GUT 1995, ... Place hold Log in to add tags Add to cart (remove)
		No cover image available Người hâm mộ : phương pháp cách mạng để phục vụ khách hàng / Ken Blanchard, Sheldon Bowles ; Ngd . : Vũ Minh Tú by Blanchard, Ken Bowles, Sheldon Vũ, Minh Tú [Người dịch] Material type: Text; Format: print ; Literary form: Not fiction Language: Vietnamese Publication details: Tp. HCM : Nxb. Trẻ, 2006 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (3)Call number: 658.812 BLA 2006, ... Phòng DVTT Mễ Trì (1)Call number: 658.812 BLA 2006. Place hold Log in to add tags Add to cart (remove)
		Customer service : building successful skills for the twenty-first century / Robert W. Lucas. by Lucas, Robert W Edition: 3rd ed. Material type: Text; Format: microfiche ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: Boston : McGraw-Hill, c2005 Online resources: Table of contents Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/12 LUC 2005. Place hold Log in to add tags Add to cart (remove)
		No cover image available Dịch vụ sửng sốt, khách hàng sững sờ = Delivering knock your socks off service / Ron Zemke & Kristin Anderson; Biên dịch: Lê Đình Chi by Zemke, Ron Lê, Đình Chi Anderson, Kristin Material type: Text; Format: print ; Literary form: Not fiction Language: Vietnamese Publication details: H. : LĐXH, 2011 Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.8/12 ZEM 2011, ... Place hold Log in to add tags Add to cart (remove)
		No cover image available Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. by Davidow, William H Uttal, Bro Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York, N.Y. : Harper & Row, c1989 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8/12 DAV 1989. Place hold Log in to add tags Add to cart (remove)
		No cover image available Agility in health care : strategies for mastering turbulent markets / Ed.: Steven L. Goldman, Carol B. Graham by Goldman, Steven L, 1941- Graham, Carol B, 1947- Series: The Jossey-Bass health series Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: San Francisco, Calif. : Jossey-Bass, c1999 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (3)Call number: 362.1/04258 AGI 1999, ... Phòng DVTT Mễ Trì (1)Call number: 362.1/04258 AGI 1999. Place hold Log in to add tags Add to cart (remove)
		No cover image available Quản lý quan hệ khách hàng = Customer relationship management / Biên dịch : Nguyễn Văn Dung by Nguyễn, Văn Dung [Biên dịch] Material type: Text; Literary form: Not fiction Language: Vietnamese Publication details: H. : GTVT, 2008 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (2)Call number: 658.812 QUA 2008, ... Phòng DVTT Mễ Trì (1)Call number: 658.812 QUA 2008. Phòng DVTT Tổng hợp (2)Call number: 658.812 QUA 2008, ... Not available: Phòng DVTT KHTN & XHNV: In transit (1). Place hold Log in to add tags Add to cart (remove)
		No cover image available Quản lý quan hệ khách hàng : sách tham khảo dùng cho đào tạo ngành Quản trị kinh doanh Bưu chính, Viễn thông và cán bộ quản lý / Nguyễn Quang Hưng by Nguyễn, Quang Hưng-- Material type: Text; Format: print ; Literary form: Not fiction Language: Vietnamese Publication details: H. : Bưu điện, 2006 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (3)Call number: 383 NG-H 2006, ... Phòng DVTT Mễ Trì (1)Call number: 383 NG-H 2006. Phòng DVTT Tổng hợp (2)Call number: 383 NG-H 2006, ... Place hold Log in to add tags Add to cart (remove)
		No cover image available The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. by Sasser, W.E Hart, C.W Heskett, J.L Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: N.Y : MacMilan, 1991 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658 SAS 1991. Place hold Log in to add tags Add to cart (remove)
		Customer experience for dummies / by Roy Barnes and Bob Kelleher. by Barnes, Roy A [author.] Kelleher, Bob [author.] Series: --For dummies Material type: Text; Literary form: Not fiction Publication details: Hoboken, NJ : John Wiley & Sons, INC., [2015] Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/12 BAR 2015. Place hold Log in to add tags Add to cart (remove)
		Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz. by Robinette, Scott Brand, Claire Lenz, Vicki Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: New York : McGraw-Hill, c2001 Online resources: Table of contents Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 ROB 2001. Phòng DVTT Mễ Trì (1)Call number: 658.8 ROB 2001. Phòng DVTT Tổng hợp (1)Call number: 658.8 ROB 2001. Place hold Log in to add tags Add to cart (remove)
		The experience economy / B. Joseph Pine II, James H. Gilmore. by Pine, B. Joseph Gilmore, James H, 1959- Edition: Updated ed. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Boston, Mass. : Harvard Business Review Press, c2011 Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.56 PIN 2011. Place hold Log in to add tags Add to cart (remove)
		The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business / David Meerman Scott. by Scott, David Meerman Material type: Text; Literary form: Not fiction Language: English Publication details: Hoboken New Jersey : Wiley, [2014] Online resources: Contributor biographical information Table of contents only Publisher description Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.8 SCO 2014, ... Place hold Log in to add tags Add to cart (remove)
		Designing the best Call Center for your business : a complete guide for location, services, staffing, and outsourcing / Brendan B. Read. by Read, Brendan B Material type: Text; Literary form: Not fiction Language: English Publication details: New York : CMP Books, 2000 Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.872 REA 2000, ... Place hold Log in to add tags Add to cart (remove)
		Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life / Phil Fragasso. by Fragasso, Philip M, 1950- Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Hoboken, N.J. : John Wiley & Sons, c2008 Online resources: Publisher description Table of contents only Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.8 FRA 2008, ... Place hold Log in to add tags Add to cart (remove)
		Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. by Frei, Frances Morriss, Anne Material type: Text; Literary form: Not fiction Language: English Publication details: Boston, Mass. : Harvard Business Review Press, c2012 Availability: Items available for loan: Phòng DVTT HT2 (1)Call number: 658.8 FRE 2012. Phòng DVTT Ngoại ngữ (1)Call number: 658.8 FRE 2012. Phòng DVTT Tổng hợp (1)Call number: 658.8 FRE 2012. Place hold Log in to add tags Add to cart (remove)
		No cover image available Nghiên cứu xây dựng chuỗi cung ứng sản phẩm nông lâm đặc sản xuất khẩu của các tỉnh khu vực Tây Bắc : Đề tài NCKH. KHCN-TB.06X/13-18 / Đinh Văn Sơn by Đinh, Văn Sơn Nguyễn, Bách Khoa Nguyễn, Viết Thái Đỗ, Minh Thành Series: Chương trình khoa học và công nghệ trọng điểm cấp nhà nước giai đoạn 2013-2018 "Khoa học và công nghệ phục vụ phát triển bền vững vùng Tây Bắc" Material type: Text; Literary form: Not fiction Language: Vietnamese Publication details: H. : Trường Đại học Thương Mại , 2016 Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.84 ĐI-S 2016. Place hold Log in to add tags Add to cart (remove)

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