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| 003 | VRT | ||
| 005 | 20240802173004.0 | ||
| 008 | 101206 000 0 eng d | ||
| 035 | _aVNU020045261 | ||
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| 040 | _aVNU | ||
| 041 | _aeng | ||
| 044 | _aUS | ||
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_a658.8 _bGUT 1995 _214 |
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| 090 |
_a658.8 _bGUT 1995 |
||
| 094 | _a65.42 | ||
| 100 | 1 | _aGutek, Barbara A. | |
| 245 | 1 | 4 |
_aThe Dynamics of Service : _breflections on the Changing Nature of Customer / _cBarbara A. Gutek |
| 260 |
_aSan Francisco : _bJossey-Bass Pub., _c1995 |
||
| 300 | _a304 p. | ||
| 650 | 0 | _aDịch vụ khách hàng | |
| 650 | 0 | _aKinh tế | |
| 650 | 0 | _aPhân phối | |
| 650 | 0 | _aQuản lý tiếp thị | |
| 650 | 0 | _aBusiness Administration | |
| 650 | 0 | _aCustomer services. | |
| 900 | _aTrue | ||
| 911 | _aP.T.Xuân | ||
| 912 | _aH.T.Hoà | ||
| 913 | _aNguyễn Bích Hạnh | ||
| 925 | _aG | ||
| 926 | _a0 | ||
| 927 | _aSH | ||
| 928 | _aA-D0/02229-30 | ||
| 928 | _aAV-D2/01868 | ||
| 928 | _aAV-D5/00252 | ||
| 942 | _1 | ||
| 999 |
_c298723 _d298723 |
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