000			01744nam a2200517 4500
001			vtls000055097
003			VRT
005			20240802173350.0
008			1012070413s2000 ilua 001 0 eng
010			_a99-023967
020			_a0071352104
035			_aVNU050064254
039		9	_a201809241107 _bhaianh _c201502080240 _dVLOAD _y201012070209 _zVLOAD
041			_aEng
044			_aUS
050	0	0	_aHF5415.5 _b.T484 2000
082	0	0	_a658.81 _bTHO 2000 _214
090			_a658.8 _bTHO 2000
094			_a65.21
100	1		_aThompson, Harvey.
245	1	4	_aThe customer-centered enterprise : _bhow IBM and other world-class companies achieve extraordinary results by putting customers first / _cHarvey Thompson.
260			_aNew York : _bMcGraw-Hill, _cc2000.
300			_axv, 245 p. : _bill. ; _c24 cm.
500			_aIncludes index.
610	2	0	_aInternational Business Machines Corporation _xCustomer services.
650		0	_aCustomer relations.
650		0	_aCustomer services.
650		0	_aSuccess in business.
650		0	_aBusiness Administration
650		0	_aQuản trị doanh nghiệp
650		0	_aQuản lý bán hàng
650		0	_aQuan hệ khách hàng
650		0	_aNghệ thuật kinh doanh
650		0	_aKhách hàng
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh023/99023967.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh041/99023967.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh023/99023967.html
900			_aTrue
911			_aTrương Kim Thanh
912			_aĐồng Đức Hùng
913	4	2	_aĐinh Lan Anh
925			_aG
926			_a0
927			_aSH
942			_1
999			_c310764 _d310764