000			02758cam a2200529 a 4500
001			vtls000123753
003			VRT
005			20240802185115.0
008			131028s2007 nyua b 001 0 eng
010			_a2006-019087
020			_a0071470379 (alk. paper)
020			_a9780071470377 (alk. paper)
035			_a(OCoLC)ocm70107056
035			_a14406149
039		9	_a201502081454 _bVLOAD _c201310311028 _dbactt _y201310281036 _zlamlb
040			_aDLC _cDLC _dBAKER _dC#P _dYDX _dBTCTA _dYDXCP _dVP@ _dCS1 _dDLC
041			_aeng
044			_aUS
050	0	0	_aHG173 _b.H39 2007
082	0	0	_a332.1068/4 _bHAY 2007 _222
090			_a332.1 _bHAY 2007
100	1		_aHayler, Rowland.
245	1	0	_aSix sigma for financial services : _bhow leading companies are driving results using lean, six sigma, and process management / _cRowland Hayler, Michael D. Nichols.
260			_aNew York : _bMcGraw-Hill, _cc2007.
300			_axiv, 248 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references (p. 241-242) and index.
505	0		_aToday's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.
650		0	_aFinancial services industry _xManagement.
650		0	_aSix sigma (Quality control standard)
650		0	_aQuality control.
653			_aDịch vụ tài chính
653			_aQuản lý chất lượng
653			_aTiêu chuẩn chất lượng
653			_aTài chính ngân hàng
700	1		_aNichols, Michael _q(Michael D.)
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0615/2006019087.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0662/2006019087-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0662/2006019087-d.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
911			_aTrịnh Thị Bắc
912			_aNgọc Anh
925	0		_aacquire _b2 shelf copies _xpolicy default
926			_a0
927			_aSH
942			_c1
955			_ase40 2006-06-08 _ise40 2006-06-08 _ese03 2006-06-09 to Dewey _aaa19 2006-06-12 _aps11 2007-03-23 1 copy rec'd., to CIP ver. _fpv17 2007-04-02 Z-CipVer _fpv17 2007-04-02 to SSCD office for DTOC shelf _ald08 2007-07-25 copy 2 added
999			_c358953 _d358953