000 02356cam a2200457 a 4500
001 vtls000141983
003 VRT
005 20240802185648.0
008 160915s2012 nyu rb 001 0 eng
010 _a2011-026451
020 _a9780071775304 (hbk. : alk. paper)
020 _a0071775307 (hbk. : alk. paper)
020 _a9780071771320 (pbk. : alk. paper)
020 _a0071771328 (pbk. : alk. paper)
020 _a9780071772204 (e-ISBN)
035 _a16840133
039 9 _a201809060955
_bbactt
_c201610031454
_dhaianh
_c201610031452
_dhaianh
_y201609151549
_zhayen
040 _aDLC
_cDLC
_dDLC
041 _aeng
042 _apcc
044 _aUS
050 0 0 _aBF637.C45
_bC78 2012
082 0 0 _a153.6
_bCRU 2012
_223
090 _a153.6
_bCRU 2012
245 0 0 _aCrucial conversations :
_btools for talking when stakes are high /
_cKerry Patterson ... [et al.].
250 _a2nd ed.
260 _aNew York :
_bMcGraw-Hill,
_cc2012.
300 _axviii, 244 p. ;
_c24 cm.
504 _aIncludes bibliographical references (p. 31) and index.
505 0 _aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
650 0 _aInterpersonal communication.
650 0 _aInterpersonal relations.
650 0 _aGiao tiếp liên cá nhân
650 0 _aQuan hệ giữa các cá nhân
650 0 _aPsychology
700 1 _aPatterson, Kerry,
_d1946-
906 _a7
_bcbc
_corignew
_d1
_eecip
_f20
_gy-gencatlg
925 0 _aacquire
_b2 shelf copies
_xpolicy default
942 _c14
955 _bxj15 2011-06-23
_ixj15 2011-06-23 (telework)
_axj15 2011-06-23 to Dewey
_wrd03 2011-06-29
_axe14 2011-11-17 2 copies rec'd., to CIP ver.
_fxh04 2011-11-21 Z-CipVer To BCCD
_txh04 2011-11-21 copy 2 added
999 _c374902
_d374902