| 000 | 01762cam a2200445 i 4500 | ||
|---|---|---|---|
| 001 | vtls000142832 | ||
| 003 | VRT | ||
| 005 | 20240802185653.0 | ||
| 008 | 161128s2015 cau b 001 0 eng | ||
| 010 | _a2014-030007 | ||
| 020 | _a9781118954775 (cloth) | ||
| 035 | _a18263443 | ||
| 039 | 9 |
_a201809241609 _bhaianh _c201612061035 _dhaianh _y201611281627 _zlamlb |
|
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
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| 041 | _aeng | ||
| 042 | _apcc | ||
| 044 | _aUS | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.P68 2015 |
| 082 | 0 | 4 |
_a658.812 _bPRI 2015 _223 |
| 090 |
_a658.812 _bPRI 2015 |
||
| 100 | 1 |
_aPrice, Bill, _d1950- |
|
| 245 | 1 | 0 |
_aYour customer rules! : _bdelivering the Me2B experiences that today's customers demand / _cBill Price, David Jaffe. |
| 250 | _aFirst edition. | ||
| 260 |
_aSan Francisco, CA : _bJossey-Bass, a Wiley brand _c[2015] |
||
| 300 |
_axii, 251 pages ; _c24 cm |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aSự hài lòng của người tiêu dùng. | |
| 650 | 0 | _aQuan hệ khách hàng | |
| 650 | 0 | _aDịch vụ khách hàng | |
| 650 | 0 | _aBusiness Administration | |
| 700 | 1 |
_aJaffe, David, _d1963- |
|
| 776 | 0 | 8 |
_iOnline version: _aPrice, Bill, 1950- _tYour customer rules! _bFirst edition. _dSan Francisco, CA : Jossey-Bass, [2015] _z9781118954812 _w(DLC) 2014032520 |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 925 | 0 |
_aacquire _b2 shelf copies _xpolicy default (ex.) |
|
| 942 | _c14 | ||
| 955 |
_brm15 2014-08-11 _irm15 2014-08-11 (telework) _arm15 2014-08-11 to Dewey _wxl03 2014-08-12 _axn05 2015-04-08 1 copy rec'd., to CIP ver. _frm16 2015-04-16 to CALM _txn08 2015-07-09 copy 2 added |
||
| 999 |
_c375128 _d375128 |
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