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008			220429s2018 xxu rb 000 0 eng d
020			_a9781633692350
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040			_aVNU
041	1		_aeng
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082	0	4	_a153.8/52 _bGRA 2018 _223
090			_a153.852 _bGRA 2018
100	1		_aGrant, Heidi
245	1	0	_aReinforcements : _bhow to get people to help you / _cHeidi Grant
260			_aBoston : _bHarvard Business Review Press, _c2018
300			_a198 p.
520			_aWe all need help--especially in today's uber-collaborative workplaces. Here's the good news: humans are naturally wired to want to help each other. Now here's the bad: asking for help makes most of us wildly uncomfortable. As a result, we do a poor job of calling in the reinforcements we need, leaving confused or even offended colleagues in our wake. This pragmatic book explains the research on what psychologists call social intelligence. To elicit helpful behavior from their colleagues, you need to do two things: 1) Remove the obstacles that stand in the way of them helping you; 2) Trigger one or more of the motivations that make people want to help. Whether you're a first-time manager or a seasoned leader, getting people to do things for you is what management is. This book will help you do so, and do it in a way that leaves your helpers feeling good about pitching in.-- |c Provided by publisher
650		0	_aHelp-seeking behavior.
650		0	_aPersuasion (Psychology)
650		0	_aInterpersonal communication
650		0	_aManagement _xPsychological aspects.
650		0	_aThuyết phục (Tâm lý học)
650		0	_aGiao tiếp giữa cá nhân
900			_aTrue
925			_aG
926			_a0
927			_aSH
942			_c1
999			_c378533 _d378533