The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
Thompson, Harvey.
The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. - New York : McGraw-Hill, c2000. - xv, 245 p. : ill. ; 24 cm.
Includes index.
0071352104
99-023967
International Business Machines Corporation--Customer services.
Customer relations.
Customer services.
Success in business.
Business Administration
Quản trị doanh nghiệp
Quản lý bán hàng
Quan hệ khách hàng
Nghệ thuật kinh doanh
Khách hàng
HF5415.5 / .T484 2000
658.81 / THO 2000
The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. - New York : McGraw-Hill, c2000. - xv, 245 p. : ill. ; 24 cm.
Includes index.
0071352104
99-023967
International Business Machines Corporation--Customer services.
Customer relations.
Customer services.
Success in business.
Business Administration
Quản trị doanh nghiệp
Quản lý bán hàng
Quan hệ khách hàng
Nghệ thuật kinh doanh
Khách hàng
HF5415.5 / .T484 2000
658.81 / THO 2000
