Your customer rules! : delivering the Me2B experiences that today's customers demand /

Price, Bill, 1950-

Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. - First edition. - San Francisco, CA : Jossey-Bass, a Wiley brand [2015] - xii, 251 pages ; 24 cm

Includes bibliographical references and index.

9781118954775 (cloth)

2014-030007


Customer relations.
Customer services.
Consumer satisfaction.
Sự hài lòng của người tiêu dùng.
Quan hệ khách hàng
Dịch vụ khách hàng
Business Administration

HF5415.5 / .P68 2015

658.812 / PRI 2015