Your customer rules! : (Record no. 375128)

MARC details
000 -LEADER
fixed length control field 01762cam a2200445 i 4500
001 - CONTROL NUMBER
control field vtls000142832
003 - CONTROL NUMBER IDENTIFIER
control field VRT
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240802185653.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 161128s2015 cau b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2014-030007
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781118954775 (cloth)
035 ## - SYSTEM CONTROL NUMBER
System control number 18263443
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201809241609
Level of effort used to assign nonsubject heading access points haianh
Level of effort used to assign subject headings 201612061035
Level of effort used to assign classification haianh
-- 201611281627
-- lamlb
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Description conventions rda
Modifying agency DLC
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
042 ## - AUTHENTICATION CODE
Authentication code pcc
044 ## - COUNTRY OF PUBLISHING/PRODUCING ENTITY CODE
MARC country code US
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .P68 2015
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number PRI 2015
Edition information 23
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) 658.812
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) PRI 2015
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Price, Bill,
Dates associated with a name 1950-
245 10 - TITLE STATEMENT
Title Your customer rules! :
Remainder of title delivering the Me2B experiences that today's customers demand /
Statement of responsibility, etc. Bill Price, David Jaffe.
250 ## - EDITION STATEMENT
Edition statement First edition.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. San Francisco, CA :
Name of publisher, distributor, etc. Jossey-Bass, a Wiley brand
Date of publication, distribution, etc. [2015]
300 ## - PHYSICAL DESCRIPTION
Extent xii, 251 pages ;
Dimensions 24 cm
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Sự hài lòng của người tiêu dùng.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quan hệ khách hàng
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Dịch vụ khách hàng
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business Administration
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Jaffe, David,
Dates associated with a name 1963-
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Relationship information Online version:
Main entry heading Price, Bill, 1950-
Title Your customer rules!
Edition First edition.
Place, publisher, and date of publication San Francisco, CA : Jossey-Bass, [2015]
International Standard Book Number 9781118954812
Record control number (DLC) 2014032520
906 ## - LOCAL FIELDS
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
925 0# - LOCAL FIELDS
a acquire
b 2 shelf copies
x policy default (ex.)
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Giáo trình
955 ## - LOCAL FIELDS
b rm15 2014-08-11
i rm15 2014-08-11 (telework)
a rm15 2014-08-11 to Dewey
w xl03 2014-08-12
a xn05 2015-04-08 1 copy rec'd., to CIP ver.
f rm16 2015-04-16 to CALM
t xn08 2015-07-09 copy 2 added
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
Sẵn sàng lưu thông       Phòng DVTT Tổng hợp Phòng DVTT Tổng hợp Kho tham khảo 28/11/2016 0.00   658.812 PRI 2015 00041002087 01/07/2024 1 01/07/2024 Sách, chuyên khảo, tuyển tập