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Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York, N.Y. : Harper & Row, c1989
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8/12 DAV 1989.

Wide - Angle Vision : beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees / Wayne C. Burkan by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: N.Y. : John Wiley & Sons, INC., 1996
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 BUR 1996. Phòng DVTT Mễ Trì (1)Call number: 658.8 BUR 1996. Phòng DVTT Tổng hợp (2)Call number: 658.8 BUR 1996, ...

Human resource management for the hospitality and tourism industries / Dennis Nickson. by
Edition: 2nd ed
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London ; New York: Routledge, 2013
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 647.94068/3 NIC 2013.

Thu thập thông tin về khách hàng : Quản trị Marketing trong các Doanh nghiệp Vừa và Nhỏ
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: Tp.HCM. : Nxb. Trẻ , 2001
Availability: Not available: Phòng DVTT Mễ Trì: In transit (1).

Người hâm mộ : phương pháp cách mạng để phục vụ khách hàng / Ken Blanchard, Sheldon Bowles ; Ngd . : Vũ Minh Tú by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: Tp. HCM : Nxb. Trẻ, 2006
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (3)Call number: 658.812 BLA 2006, ... Phòng DVTT Mễ Trì (1)Call number: 658.812 BLA 2006.

Feed your family right : how to make smart food and fitness choices for a healthy lifestyle / Elisa Zied, with Ruth Winter. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hoboken, NJ : John Wiley, c2007
Availability: Items available for loan: Phòng DVTT Ngoại ngữ (2)Call number: 613.2 ZIE 2007, ...

Customer service : building successful skills for the twenty-first century / Robert W. Lucas. by
Edition: 3rd ed.
Material type: Text Text; Format: microfiche ; Literary form: Not fiction ; Audience: Preschool;
Language: English
Publication details: Boston : McGraw-Hill, c2005
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/12 LUC 2005.

Quản trị marketing = marketing management : hiểu biết và vận dụng / Ngô Xuân Bình by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : KHXH, 2003
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 NG-B 2003. Phòng DVTT Mễ Trì (1)Call number: 658.8 NG-B 2003. Phòng DVTT Tổng hợp (1)Call number: 658.8 NG-B 2003. Not available: Phòng DVTT Tổng hợp: Checked out (1).

Promotion : analysis, creativity, and strategy / William P. Dommermuth. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Preschool;
Language: English
Publication details: Boston, Mass. : Kent Pub. Co., c1984
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.82 DOM 1984.

Afterman and Baxt's Cases and materials on corporations and associations / Allen B. Afterman, Razzen Sappideen by
Edition: 4th ed. / by Robert Baxt and Razeen Sappideen.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Sydney : Butterworths, 1984
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 349.40666 AFT 1984.

Tìm hiểu thị hiếu khách hàng : 12 nguyên tắc thiết yếu để chinh phục khách hàng / Gerald A. Michaelson, Steven A. Michaelson ; Bd. : Nhân Văn by
Material type: Text Text; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : LĐXH, 2006
Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.8 MIC 2006, ...

Quản lý quan hệ khách hàng = Customer relationship management / Biên dịch : Nguyễn Văn Dung by
Material type: Text Text; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : GTVT, 2008
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (2)Call number: 658.812 QUA 2008, ... Phòng DVTT Mễ Trì (1)Call number: 658.812 QUA 2008. Phòng DVTT Tổng hợp (2)Call number: 658.812 QUA 2008, ... Not available: Phòng DVTT KHTN & XHNV: In transit (1).

Nhà doanh nghiệp cần biết : nghệ thuật bán hàng / Ferdinand F. Fournies ; Ngd. : Nhân Văn by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: Tp. HCM : Nxb.TP. HCM, 2003
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 FOU 2003. Phòng DVTT Mễ Trì (1)Call number: 658.8 FOU 2003. Phòng DVTT Tổng hợp (1)Call number: 658.8 FOU 2003. Not available: Phòng DVTT Tổng hợp: Checked out (1).

Anticipate : know what your customers need before they do / Bill Thomas & Jeff Tobe. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hoboken, N.J. : John Wiley & Sons, c2013
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8/342 THO 2013. Phòng DVTT Tổng hợp (1)Call number: 658.8/342 THO 2013.

Quản lý quan hệ khách hàng : sách tham khảo dùng cho đào tạo ngành Quản trị kinh doanh Bưu chính, Viễn thông và cán bộ quản lý / Nguyễn Quang Hưng by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Vietnamese
Publication details: H. : Bưu điện, 2006
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (3)Call number: 383 NG-H 2006, ... Phòng DVTT Mễ Trì (1)Call number: 383 NG-H 2006. Phòng DVTT Tổng hợp (2)Call number: 383 NG-H 2006, ...

Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: Preschool;
Language: English
Publication details: New York : McGraw-Hill, c2001
Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 ROB 2001. Phòng DVTT Mễ Trì (1)Call number: 658.8 ROB 2001. Phòng DVTT Tổng hợp (1)Call number: 658.8 ROB 2001.

The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business / David Meerman Scott. by
Material type: Text Text; Literary form: Not fiction
Language: English
Publication details: Hoboken New Jersey : Wiley, [2014]
Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.8 SCO 2014, ...

Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaetê de Azevedo and Ricardo Pomeranz. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New York : McGraw-Hill, c2008
Online resources:
Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/12 AZE 2008.

Unselling : the new customer experience / Scott Stratten, Alison Kramer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hoboken : Wiley, [2014]
Online resources:
Availability: Items available for loan: Phòng DVTT Ngoại ngữ (1)Call number: 658.8 STR 2014. Phòng DVTT Tổng hợp (1)Call number: 658.8 STR 2014.

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