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		Marketing : connecting with customers / Gilbert D. Harrell, Gary L. Frazier. by Harrell, Gilbert D Frazier, Gary L Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Upper Saddle River, NJ : Prentice Hall, c1999 Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/12 HAR 1999. Place hold Log in to add tags Add to cart (remove)
		Whose standards : consumer and professional standards in health care / Charlotte Williamson. by Williamson, Charlotte, 1932- Material type: Text; Literary form: Not fiction Language: English Publication details: Buckingham ; Philadelphia : Open University Press, 1992 Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 362.1/068/5 WIL 1992. Place hold Log in to add tags Add to cart (remove)
		Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz. by Robinette, Scott Brand, Claire Lenz, Vicki Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: New York : McGraw-Hill, c2001 Online resources: Table of contents Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 ROB 2001. Phòng DVTT Mễ Trì (1)Call number: 658.8 ROB 2001. Phòng DVTT Tổng hợp (1)Call number: 658.8 ROB 2001. Place hold Log in to add tags Add to cart (remove)
		No cover image available Leadership and the Customer Revolution : The Messy, Unpredictable, and Inescapably Human Challenge of making the Rhetoric of Change a Reality / Gary Heil, Tom Parker, Rick Tate by Heil, Gary Parker,Tom Tate, Rick Material type: Text; Literary form: Not fiction Language: English Publication details: New York : John Wiley & Sons , 1995 Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.8/12 HEI 1995, ... Place hold Log in to add tags Add to cart (remove)
		The market value process : Bridging customer and shareholder value / Alan S. Cleland, Albert V. Bruno by Cleland, Alan S Bruno, Albert V Series: The Jossey-Bass business & management series Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: San Francisco : Jossey-bass publishers, 1996 Online resources: Table of Contents Availability: Items available for loan: Phòng DVTT Tổng hợp (2)Call number: 658.8 CLE 1996, ... Place hold Log in to add tags Add to cart (remove)
		Customer integration : the quality function deployment (QFD) leader's guide for decision making / Doug Daetz, Bill Barnard, and Rick Norman. by Daetz, Doug, 1941- Barnard, William Norman, Rick Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: New York : Wiley, c1995 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8 DAE 1995. Place hold Log in to add tags Add to cart (remove)
		The dollarization discipline : how smart companies create customer value-- and profit from it / Jeffrey J. Fox, Richard C. Gregory. by Fox, Jeffrey J, 1945- Gregory, Richard C, 1965- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: Hoboken, N.J. : Wiley, c2004 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.8 FOX 2004. Phòng DVTT Tổng hợp (1)Call number: 658.8 FOX 2004. Place hold Log in to add tags Add to cart (remove)
		Value and strategy : competing successfully in the nineties / Michael H. Shenkman. by Shenkman, Michael H Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : Quorum Books, 1992 Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 658.4/012 SHE 1992. Place hold Log in to add tags Add to cart (remove)
		Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, David Jaffe. by Price, Bill, 1950- Jaffe, David, 1963- Edition: First edition. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: San Francisco, CA : Jossey-Bass, a Wiley brand [2015] Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.812 PRI 2015. Place hold Log in to add tags Add to cart (remove)
		The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius / Joe Vitale by Vitale, Joe, 1953- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: Hoboken, N.J. : John Wiley & Sons, c2007 Other title: Million dollar ideas of Bruce Barton, America's forgotten genius Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT Ngoại ngữ (1)Call number: 659.1 VIT 2007. Phòng DVTT Tổng hợp (1)Call number: 659.1 VIT 2007. Place hold Log in to add tags Add to cart (remove)
		Sell the brand first : how to sell your brand and create lasting customer loyalty / by Dan Stiff. by Stiff, Dan Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : McGraw-Hill, c2006 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT Tổng hợp (1)Call number: 658.8/27 STI 2006. Place hold Log in to add tags Add to cart (remove)
		The solution-centric organization / Keith M. Eades, Robert E. Kear. by Eades, Keith M Kear, Robert E Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: New York : McGraw-Hill, c2006 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Phòng DVTT Ngoại ngữ (1)Call number: 658.8/1 EAD 2006. Phòng DVTT Tổng hợp (1)Call number: 658.8/1 EAD 2006. Place hold Log in to add tags Add to cart (remove)
		The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world / Fred Reichheld with Rob Markey. by Reichheld, Frederick F Markey, Rob Reichheld, Frederick F. Ultimate question Edition: Rev. and expanded ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, c2011 Availability: Items available for loan: Phòng DVTT HT2 (2)Call number: 658.8/72 REI 2011, ... Phòng DVTT Tổng hợp (1)Call number: 658.8/72 REI 2011. Trung tâm Thư viện và Tri thức số (1)Call number: 658.8/72 REI 2011. Place hold Log in to add tags Add to cart (remove)
		Strategies for the new health care marketplace : managing the convergence of consumerism and technology / Dean C. Coddington, Elizabeth A. Fischer, Keith D. Moore. by Coddington, Dean C Fischer, Elizabeth A Moore, Keith D Series: The Jossey-Bass health series Material type: Text; Format: microfiche ; Literary form: Not fiction ; Audience: Preschool; Language: English Publication details: San Francisco : Jossey-Bass, c2001 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: Phòng DVTT KHTN & XHNV (1)Call number: 362.1 COD 2001. Phòng DVTT Tổng hợp (2)Call number: 362.1 COD 2001, ... Place hold Log in to add tags Add to cart (remove)